Duration: 1 hour 30 minutes

Target Audience: Beginners, Non-Coders, Entrepreneurs, Small Business Owners

 Workshop Agenda

 Introduction to Chatbots (15 min)

• What is a chatbot?
• How chatbots help businesses (use cases)
• Types of chatbots (AI-based vs. Rule-based)

 Choosing a No-Code Chatbot Builder (10 min)

• Overview of popular drag-and-drop chatbot platforms
• Setting up an account

 Hands-On: Building a Basic Chatbot (40 min)

• Step 1: Creating a chatbot flow
• Step 2: Adding greetings & welcome messages
• Step 3: Setting up buttons & quick replies
• Step 4: Collecting user input (e.g., name, email, feedback)
• Step 5: Automating responses & actions

 Customizing & Testing the Chatbot (15 min)

• Personalizing chatbot messages
• Testing the chatbot on Messenger/Website

 Launch & Next Steps (10 min)

• Deploying the chatbot
• Basic chatbot analytics & improvements
• Q&A session

 Outcome: Participants will create a functional chatbot without coding and understand how to use it for business/customer engagement.

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